Welcome to Toycel. By accessing and using our website, you agree to the following terms and conditions. These terms are designed to ensure transparency, trust, and a smooth shopping experience for our customers. We kindly request you to read them carefully before placing an order.
1. Product Information
All product descriptions, images, and specifications on our website are provided to help you make informed purchasing decisions. However, as many of our toys are crafted from natural materials and handmade processes, slight variations in color, finish, size, or texture may occur. These variations are not considered defects but are part of the uniqueness and charm of wooden toys. While we strive for accuracy, measurements, dimensions, and age recommendations are approximate and should be used as guidance. Customers are encouraged to contact our support team if they have any specific queries about a product before purchase.
2. Pricing & Availability
Prices displayed on our website are shown in Indian Rupees (INR) and are subject to change without prior notice, depending on factors such as material costs, supplier pricing, or seasonal promotions. While we make every effort to ensure accuracy, pricing errors due to technical glitches or human oversight may occasionally occur. In such cases, Toycel reserves the right to correct errors and cancel or amend orders if necessary. Customers will be informed promptly, and any amount already paid will be refunded. Product availability is also subject to stock levels, and Toycel does not guarantee that all items displayed will always be available.
3. Orders & Payments
By placing an order on our website, you confirm that all the information provided, including billing address, shipping details, and contact information, is accurate and complete. Orders are only processed after full payment has been received. In case of payment failures, incomplete details, or suspicious transactions, Toycel reserves the right to hold, reject, or cancel such orders. Customers will be notified via email or phone if any action is taken. For smooth transactions, we recommend double-checking your details before checkout.
4. Shipping & Delivery
Toycel partners with trusted courier services to ensure safe and timely delivery of your order. While estimated delivery times are provided at checkout, actual delivery dates may vary depending on your location, courier efficiency, or unforeseen delays such as holidays or natural events. Customers are solely responsible for providing accurate and accessible delivery addresses. In case of incorrect or incomplete addresses, any additional re-shipping charges will be borne by the customer. Once an order has been dispatched, Toycel cannot be held liable for delays or damages caused during transit, though we will provide full assistance in coordinating with the courier partner.
5. Returns, Cancellations & Refunds
We want every customer to be satisfied with their purchase. Orders can only be canceled before they are dispatched. Once shipped, cancellations will not be possible. Returns are only accepted if the product is damaged, defective, or incorrect, and such issues must be reported to our support team within 48 hours of delivery. Customers may be required to share photos of the defect for verification. Refunds, if approved, will be processed within 7–10 business days and credited to the original payment method. Please note that personalized, custom-made, or clearance-sale products are strictly non-returnable and non-refundable.
6. Product Care & Safety
Toycel’s toys are designed to be safe, eco-friendly, and durable, but it is the responsibility of parents or guardians to ensure proper usage under adult supervision. Many toys are age-specific; therefore, we strongly recommend following age guidelines to avoid choking hazards or misuse. Customers should follow the care instructions provided with each product, such as avoiding water damage for wooden toys or preventing exposure to extreme heat. Toycel will not be held responsible for any injury, damage, or wear caused due to negligence, rough handling, or use beyond the intended purpose of the toy.
7. Warranty & Liability
Unless specifically mentioned, Toycel products do not carry warranties. As our toys are crafted using natural materials and hand-finishing, minor irregularities are normal. Toycel’s liability is limited to the value of the product purchased and does not extend to indirect, incidental, or consequential damages such as delays, accidents, or loss of business opportunities. We emphasize that toys are meant for safe recreational purposes only, and misuse, neglect, or modification of products voids any claims of responsibility.
8. Promotions & Offers
From time to time, Toycel may introduce special discounts, seasonal sales, and promotional codes. These offers are valid for a limited period only and are subject to specific terms. Promotions cannot be combined with other offers unless explicitly mentioned. Toycel reserves the right to withdraw, amend, or discontinue promotions without prior notice. Any misuse of discount codes, including multiple usage beyond permitted limits, may result in order cancellation.
9. User Conduct on Website
When browsing or shopping on the Toycel website, customers must agree to use the platform responsibly. Activities such as introducing viruses, attempting unauthorized access, or disrupting website functionality are strictly prohibited. Customers may submit reviews or feedback, but these must not contain offensive, unlawful, or defamatory content. Toycel reserves the right to moderate or remove any content deemed inappropriate.
10. Intellectual Property
All product designs, images, text, graphics, and other content available on the Toycel website are the intellectual property of Toycel. Any reproduction, distribution, or commercial use of our content without prior written consent is strictly prohibited. This ensures that the originality and creativity of Toycel’s designs are protected and respected.
11. Privacy Policy Reference
By using our website, you also agree to our Privacy Policy, which outlines how we collect, store, and protect your personal information. Customer details such as name, contact, and address are shared only with relevant third parties (couriers, payment gateways) for the purpose of fulfilling orders. Toycel values your privacy and does not sell or rent customer information to external parties.
12. Governing Law & Dispute Resolution
These terms and conditions are governed by the laws of India. In the event of disputes, customers are encouraged to first reach out to our customer support team for resolution. If matters remain unresolved, disputes shall fall under the exclusive jurisdiction of courts located in [Your City/State]. By shopping with Toycel, customers agree to resolve disputes in good faith through direct communication before pursuing legal remedies.
Award-winning eco-friendly toys, Made in India.
