Returns & Refund Policy

At Toycel, we prioritize customer satisfaction and want you to have complete confidence when shopping with us. While we strive to deliver only the best-quality products, there may be rare cases where a return or refund is necessary. This policy outlines the terms, conditions, and processes related to returns and refunds.

1. Eligibility for Returns

Returns are accepted within 3 days of delivery, provided one of the following applies:

The product delivered is damaged or defective.
An incorrect product was delivered compared to the order.

To ensure a smooth return process:

Items must be unused, in their original packaging, and include all tags, manuals, and accessories.
A video of the package being opened is mandatory to claim a return. Without this video proof, returns will not be accepted.
Products showing signs of wear, damage, or misuse after delivery will not be eligible for return.

2. Non-Returnable Items

Certain products are non-returnable under any circumstances, including:

Customized or personalized products made as per customer requests.
Products damaged due to improper handling, exposure to water/moisture, accidents, or storage issues after delivery.
Items purchased during clearance or special sale events, if specifically marked as “non-returnable.”

3. How to Return

To initiate a return, customers must contact us through either of the following:

📧 Email: anjana@toycel.com
📱 WhatsApp: +91 96637 05002

When contacting us, please provide:

Your order number
The reason for the return
Relevant photos or videos clearly showing the issue with the product

Once the return request is reviewed and approved, our team will share step-by-step instructions on how to return the product.

4. Return Shipping

In cases where the return is due to an error from Toycel (e.g., wrong product or damaged item), we will arrange for the return pickup or reimburse reasonable shipping costs.
If the return is initiated for any other reason, the customer may be responsible for return shipping costs.

5. Refund Policy

Refunds will be processed only for items approved under the return policy.
Once the returned product is received and inspected:

If approved, a full refund will be issued within 7–10 business days to the original payment method.
In cases of partial damage, missing accessories, or packaging issues, Toycel reserves the right to provide a partial refund instead of a full one.

Refund timelines may vary depending on the customer’s bank/payment provider.

6. Cancellation Policy

Before Fulfillment: Customers may cancel their order any time before the order is processed and shipped. To request a cancellation, please contact us immediately at 📧 anjana@toycel.com or 📱 +91 96637 05002 with your order details.
After Fulfillment: Once the order has been processed, packed, or shipped, cancellations will no longer be possible. In such cases, customers can only proceed through our return and refund process (if applicable).
Refund for Cancellations: If the cancellation request is approved before fulfillment, a full refund will be issued to the original payment method within 7–10 business days.

7. Exchange Policy

At present, Toycel does not offer direct exchanges. If you wish to purchase a different product, please follow the return process for the original item and place a new order separately.

8. Responsibility of Customers

Customers must ensure accurate information is provided during the return request.
Toycel reserves the right to reject returns that do not meet the above criteria.
Failure to comply with the video proof requirement or shipping instructions may result in the denial of the refund/return request.

9. Customer Support

For all return and refund-related queries, please contact us:
📧 anjana@toycel.com
📱 +91 96637 05002

Our team is committed to resolving your concerns fairly and promptly.