Privacy Policy

TOYCEL reimagines wooden toys with creativity and sustainability at heart.

At Toycel, your privacy is important to us. We are committed to ensuring that your personal data is collected, processed, and protected responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when interacting with our website and services.

1. Information We Collect

When you visit or make a purchase on our website, we may collect the following information:

  • Personal details such as your name, email address, phone number, and shipping/billing address for processing and delivering orders.

  • Payment details, which are processed securely through trusted third-party gateways. We do not store your credit/debit card information on our servers.

  • Order history and communication records, including emails, WhatsApp messages, and customer support interactions, to help us serve you better.

  • Technical data such as IP address, browser type, and device information, collected automatically for security and website performance purposes.

2. How We Use Your Information

Your data is used only to provide a smooth and personalized shopping experience. Specifically, we use it:

  • To process, confirm, and deliver your orders efficiently.

  • To send important updates such as order confirmations, shipping details, and customer service responses.

  • To improve our products, website design, and overall user experience based on feedback and browsing behavior.

  • To share offers, promotions, or new product updates only if you have opted in to receive such communications.

  • To detect and prevent fraud, unauthorized activities, or misuse of our website.

3. Information Sharing

Toycel does not sell, rent, or trade your personal information to third parties. However, to fulfill your orders and provide seamless service, your information may be shared with:

  • Courier partners for delivering your products.

  • Payment gateways to securely process your transactions.

  • Service providers or technology partners who help us with website hosting, analytics, and customer support.

All third-party partners are bound by confidentiality agreements and are authorized to use your data only for the purpose of providing services on our behalf.

4. Data Security

We implement industry-standard security measures to safeguard your personal data against unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and restricted access to sensitive information.

However, while we take every reasonable precaution, no online system can guarantee 100% security. Toycel will not be held responsible for breaches caused by circumstances beyond our control, such as cyberattacks or third-party service failures.

5. Use of Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and remember your preferences. Cookies are small files stored on your device and do not contain personal information. You may choose to disable cookies through your browser settings, but some website features may not function properly without them.

6. Children’s Privacy

Toycel does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it. Parents and guardians are encouraged to supervise their children’s use of online services.

7. Data Retention

We retain your personal information only as long as it is necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, or enforce agreements. Once data is no longer needed, it is securely deleted.

8. Your Rights

As a customer, you have full control over your personal data. You may:

  • Request access to the information we hold about you.

  • Ask for corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (subject to legal or transactional obligations).

  • Opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting us directly.

For any such requests, you may contact us at anjana@toycel.com.

9. Third-Party Links

Our website may occasionally include links to third-party websites. Please note that Toycel is not responsible for the privacy practices, content, or security of these external websites. We encourage you to review their policies before providing any personal information.

10. Changes to This Policy

Toycel may update this Privacy Policy from time to time to reflect new practices, regulatory requirements, or changes in our services. Updates will be posted on this page with a revised “last updated” date, and we encourage you to check regularly for updates.