Privacy Policy
Return / Refund Policy
- We make great efforts to process your order and build the specific toys . However, certain circumstances may lead you to return the product. Such instances are clearly highlighted in our Return / Refund Policy.
- We request you to kindly read the Terms & Conditions stated below carefully before placing an order at www.toycel.com
You may return the product in case of:
- Damaged or tampered with order packaging at the time of receipt.
- Incorrect item or product sent by us.
- Return in case of tampered packaging.
Shipping Policy
- There would be additional charges for shipping.
- Transportation charges are additional for local and outstation orders and the orders would be sent in to pay basis.
- We have tie-ups with the best shipping and transport companies to ensure a hassle-free delivery to you.
- Our doorstep-delivery policy allows you to get your toys delivered at the address of your choice.
- If our shipping partners do not service your area, we inform you before sending out the toys and refund your payment within 5 working days.
Order Cancellation by the Customer
- Once the orders are confirmed and paid, we shall not be able to cancel the same.
- The customer agrees not to dispute the decision made by Toycel and accepts the decision regarding the cancellation.
