Privacy Policy

Return / Refund Policy

  • We make great efforts to process your order and build the specific toys . However, certain circumstances may lead you to return the product. Such instances are clearly highlighted in our Return / Refund Policy.
  • We request you to kindly read the Terms & Conditions stated below carefully before placing an order at

You may return the product in case of:

  • Damaged or tampered with order packaging at the time of receipt.
  • Incorrect item or product sent by us.
  • Return in case of tampered packaging.

Shipping Policy

  • There would be additional charges for shipping.
  • Transportation charges are additional for local and outstation orders and the orders would be sent in to pay basis.
  • We have tie-ups with the best shipping and transport companies to ensure a hassle-free delivery to you.
  • Our doorstep-delivery policy allows you to get your toys delivered at the address of your choice.
  • If our shipping partners do not service your area, we inform you before sending out the toys and  refund your payment within 5 working days.

Order Cancellation by the Customer

  • Once the orders are confirmed and paid, we shall not be able to cancel the same.
  • The customer agrees not to dispute the decision made by Toycel and accepts the decision regarding the cancellation.